Terms of Service for Battery Bill Ltd

Terms of Service

1. Introduction

Welcome to Battery Bill Limited. These Terms of Service apply to the use of our website, online store, products, services, and any purchases made through www.batterybill.co.nz.

By using our website or placing an order with us, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase through our online store.

2. Business Information

Battery Bill Limited supplies batteries, battery-related products, accessories, and related services throughout New Zealand.

Contact details:

Battery Bill Limited
Email: sales@batterybill.co.nz
Phone: 0800 63 73 84
Website: www.batterybill.co.nz

3. Products and Product Information

We aim to ensure that all product information, pricing, descriptions, specifications, images, and availability shown on our website are accurate and up to date.

Battery fitment information, specifications, and descriptions are provided as a guide only. It is the customer’s responsibility to ensure the product is suitable for their vehicle, equipment, or application before purchase. This includes checking the battery size, voltage, capacity, CCA rating, terminal layout, polarity, hold-down type, charging requirements, and application suitability.

If you are unsure whether a product is suitable, please contact Battery Bill before placing your order.

4. Pricing

All prices shown on our website are in New Zealand dollars and include GST unless stated otherwise.

We reserve the right to update pricing at any time without prior notice. While we take care to display accurate pricing, errors may occasionally occur. If a product has been listed at an incorrect price, we reserve the right to cancel the order and refund any payment made.

Freight, delivery, fitting, call-out, or other service charges may apply and will be shown where applicable before checkout is completed.

5. Orders

Orders placed through our website are subject to acceptance and product availability.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee that the order has been accepted, fulfilled, or dispatched.

We reserve the right to refuse, cancel, or refund an order where:

  • The product is unavailable

  • The price or product information was incorrect

  • Payment has not been received or has failed

  • The order appears fraudulent or suspicious

  • The product is not suitable or safe for the requested application

  • Delivery cannot reasonably be completed

  • We are otherwise unable to fulfil the order

If we cancel an order after payment has been made, we will refund the amount paid using the original payment method where possible.

6. Payment

Payment is required at the time of placing an online order unless otherwise agreed.

We may accept payment by credit card, debit card, online payment methods, or other payment options shown at checkout. Payments are processed by third-party payment providers. Battery Bill does not store your full card details.

For approved trade account customers, separate trade account terms may apply.

7. Shipping, Delivery, and Collection

Delivery options, freight charges, and collection options will be displayed at checkout where available.

Delivery timeframes are estimates only and may vary depending on product availability, delivery location, freight provider, dangerous goods requirements, public holidays, and other factors outside our control.

The customer is responsible for providing correct delivery details. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery information.

Risk in the product passes to the customer once the product has been delivered to the address provided, collected by the customer, or received by a person authorised to accept delivery on the customer’s behalf.

If a product arrives damaged, please contact us as soon as possible and provide photos of the product, packaging, and delivery label where applicable.

8. Product Suitability and Installation

Batteries must be selected and installed correctly. Incorrect selection, incorrect fitment, incorrect polarity, incorrect charging, vehicle electrical faults, or unsuitable application may damage the battery, vehicle, or equipment.

Battery Bill is not responsible for damage or loss caused by incorrect installation, misuse, incorrect application, faulty vehicle charging systems, parasitic drain, reverse polarity, incorrect jump-starting, overcharging, undercharging, or use outside the manufacturer’s specifications.

Where Battery Bill provides fitting or diagnostic services, those services are provided with reasonable care and skill.

9. Returns, Refunds, and Warranty

Returns, refunds, and warranty claims are handled in accordance with our Returns & Refund Policy and applicable New Zealand law.

Products must be returned to Battery Bill for testing and assessment before a warranty claim, replacement, or refund is approved.

A flat or discharged battery does not automatically mean the battery is faulty. Battery issues may be caused by vehicle faults, parasitic drain, charging system faults, incorrect use, or lack of maintenance.

Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law.

10. Consumer Guarantees Act

Where you are purchasing as a consumer, you may have rights under the Consumer Guarantees Act 1993. These rights may include guarantees that goods are of acceptable quality, fit for purpose, match their description, and are delivered in acceptable condition.

Nothing in these Terms is intended to limit or exclude your rights under the Consumer Guarantees Act where it applies.

Where products are purchased for business purposes, and it is fair and reasonable to do so, the parties agree that the Consumer Guarantees Act 1993 may not apply to that transaction.

11. Website Use

You agree not to use our website in a way that:

  • Breaches any law or regulation

  • Interferes with the operation or security of the website

  • Attempts to gain unauthorised access to any system or data

  • Uses false, misleading, or fraudulent information

  • Copies, scrapes, or reproduces website content without permission

We may restrict or block access to our website if we believe it is being misused.

12. Intellectual Property

All website content, including text, images, logos, graphics, product information, and layout, is owned by or licensed to Battery Bill Limited unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our prior written consent.

13. Privacy

We collect and use personal information in order to process orders, provide services, communicate with customers, manage accounts, improve our website, and meet legal obligations.

Our handling of personal information is explained in our Privacy Policy. By using our website or placing an order, you agree that we may collect and use your information in accordance with that policy.

14. Limitation of Liability

To the maximum extent permitted by law, Battery Bill Limited is not liable for indirect, consequential, or incidental loss, including loss of profit, loss of revenue, loss of business, loss of opportunity, vehicle downtime, or damage caused by incorrect product selection, installation, or use.

Where our liability cannot be excluded, our liability will be limited to the amount paid for the relevant product or service, except where a greater remedy is required by law.

15. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services such as payment providers, freight providers, analytics tools, or embedded content.

We are not responsible for the content, security, availability, or practices of third-party websites or services.

16. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page. Continued use of our website or services after changes are published means you accept the updated terms.

17. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

Battery Bill Limited
Email: sales@batterybill.co.nz
Phone: 0800 63 73 84
Website: www.batterybill.co.nz