Privacy Policy

1. Introduction

Battery Bill Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, place an order, contact us, request a quote, create an account, or use our products and services.

By using our website or providing personal information to us, you agree to this Privacy Policy.

2. Who We Are

Battery Bill Limited supplies batteries, battery-related products, accessories, and related services throughout New Zealand.

Contact details:

Battery Bill Limited
Email: sales@batterybill.co.nz
Phone: 0800 63 73 84
Website: www.batterybill.co.nz

3. Personal Information We Collect

We may collect personal information from you when you:

Place an order through our website
Create a customer account
Contact us by phone, email, website form, or live chat
Request a quote or product advice
Subscribe to marketing or promotional communications
Enter a promotion, giveaway, or competition
Leave a review or provide feedback
Use our website or online services

The personal information we collect may include:

Name
Business name
Email address
Phone number
Billing address
Delivery address
Order details
Vehicle, equipment, or application details where relevant to product fitment
Payment confirmation and transaction details
Account login details
Messages, enquiries, and correspondence with us
IP address, device information, browser type, and website usage data
Any other information you choose to provide to us

We only collect personal information where it is needed for a lawful business purpose connected with our products, services, website, or customer support.

4. Payment Information

Online payments may be processed by third-party payment providers such as Stripe or other payment services shown at checkout.

Battery Bill Limited does not store your full credit card or debit card details. Payment information is handled securely by the relevant payment provider.

We may receive limited payment information, such as payment status, transaction reference, card type, last four digits, and fraud or verification information where required to process or manage your order.

5. How We Use Personal Information

We may use your personal information to:

Process and fulfil orders
Arrange delivery, freight, pickup, or fitting services
Confirm product suitability or fitment
Contact you about an order, enquiry, quote, return, refund, or warranty claim
Provide customer service and technical support
Manage customer accounts
Process payments and prevent fraud
Send order confirmations, invoices, receipts, and service updates
Manage warranties, returns, and product assessments
Improve our website, products, services, and customer experience
Send marketing or promotional communications where permitted
Run promotions, giveaways, or competitions
Meet legal, accounting, tax, and record-keeping obligations
Protect our business, customers, website, and systems

6. Marketing Communications

If you subscribe to our marketing communications or otherwise agree to receive them, we may send you emails or messages about products, offers, promotions, services, or business updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We may still send you important transactional or service-related messages, such as order confirmations, payment updates, delivery notices, warranty communications, or account-related messages.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to help the website function, remember preferences, analyse website traffic, improve performance, and support advertising or marketing activity.

Cookies may collect information such as your IP address, browser type, device information, pages visited, time spent on the website, referral source, and shopping cart activity.

We may use tools such as website analytics, advertising platforms, ecommerce tracking, or marketing tools to understand how visitors use our website and to improve our services.

You can disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

8. Who We May Share Information With

We may share personal information where reasonably necessary with:

Payment providers
Freight, courier, and delivery providers
Website hosting and IT service providers
Email, marketing, and communication platforms
Inventory, accounting, and business software providers
Professional advisers, such as accountants, lawyers, or insurers
Product suppliers or warranty providers where required for warranty or technical support
Government, regulatory, or law enforcement agencies where required by law
Other third parties where you have authorised us to do so

We only share personal information where it is reasonably necessary for the purpose it was collected, for a directly related purpose, where authorised by you, or where permitted or required by law.

9. Overseas Service Providers

Some of the service providers we use may store, process, or access information outside New Zealand. This may include payment processors, website hosting providers, email platforms, analytics tools, cloud software, and other technology providers.

Where we disclose personal information to an overseas provider, we take reasonable steps to ensure the information is handled securely and in a way that is consistent with New Zealand privacy requirements.

10. Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

We may store information electronically, in cloud-based systems, in business software, or in secure records used to operate our business.

While we take reasonable steps to protect personal information, no website, email, payment system, or electronic storage method can be guaranteed to be completely secure.

11. How Long We Keep Information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including to fulfil orders, provide services, manage warranties, meet legal and tax obligations, resolve disputes, and maintain business records.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it.

12. Accessing and Correcting Your Information

You have the right to ask us for access to the personal information we hold about you. You may also ask us to correct your personal information if it is inaccurate, incomplete, or out of date.

To request access or correction, please contact us using the details below.

We may need to verify your identity before providing access or making corrections.

13. Privacy Breaches

If a privacy breach occurs that is likely to cause serious harm, we will take appropriate steps in accordance with our obligations under the Privacy Act 2020, which may include notifying affected individuals and the Office of the Privacy Commissioner.

14. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, security, or content of those third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Continued use of our website or services after changes are published means you accept the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact us:

Battery Bill Limited
Email: sales@batterybill.co.nz
Phone: 0800 63 73 84
Website: www.batterybill.co.nz

If you are not satisfied with how we handle your privacy concern, you may contact the Office of the Privacy Commissioner.