Returns Eligibility:
– Car batteries purchased from Battery Bill Limited are eligible for return within 30 days of the original purchase date.
– To be eligible for a return, the battery must be in its original condition, unused, and in the original packaging.
Proof of Purchase:
- A proof of purchase, such as a receipt or order confirmation, is required for all returns.
Defective Products:
- If the battery is found to be defective within the warranty period, please contact our customer service team for assistance in processing a warranty claim.
Non-Defective Returns:
– If you wish to return a non-defective battery for reasons other than being defective, a restocking fee of up to 10% may apply.
– The customer is responsible for any return shipping costs.
Refund Process:
– Refunds will be issued to the original form of payment used for the purchase.
– Please allow 3 days for the refund to be processed and credited back to your account.
How to Initiate a Return:
– To initiate a return, please contact our customer service team at sales@batterybill.co.nz or 0800-63-73-84.
– Our team will provide you with a return authorization number and instructions on how to return the product.
Exclusions:
The following items are not eligible for return:
– Batteries that have been installed or used
– Batteries that have been damaged due to improper handling or misuse
Changes to the Return Policy:
- Battery Bill Limited reserves the right to modify or update this return policy at any time without prior notice.
Contact Information:
– If you have any questions or concerns regarding our return policy, please contact us at sales@batterybill.co.nz or 0800-63-73-84.